Some time ago I was fortunate to be in a position to help two parties resolve their building dispute. It was one of those situations that had left a bad feeling between two residents in a small country town in a apparently a hopeless case with no hope of satisfactory outcome.

I had been able to cut through: assumptions, misunderstandings, misconceptions, bullshit and ego to focus on the real issues, moderate and temper expectations, offer insight and hence derive proposals that would be palatable to both parties.

Even though the dispute was complex the solution was remarkably simple and was embraced by both parties in a genuine commitment. In an act of good faith, builder was paid some money (ahead of the time it was due) and “surprise, surprise” it all ended well.

My client was so impressed that he wrote me a letter (transcript below):

About Branco

My association with Branco I liken to a one act play or short story. That is, it is fulfilling and keeps your attention, characters are involved and Branco is able to direct these players to understand their circumstances. Branko has a skill to show his characters the need to look at a scene overall thus allowing these players to swap their roles enabling them to negotiate the situation towards a beneficial outcome.

I was very fortunate to be a player directed by Branco in a situation whilst he was performing his talent I found myself feeling so comfortable as to go outside the group and view the proceedings as if in the audience.

Branco has a talent. Bravo, Bravo!

As the time goes on and Branco hones his skills more&more people he directs will share their appreciation with others in common situations or even in conversations around the dinner table or the likes.

Many thanks Branco

Sincerely

Ian (name and address withheld).

I get paid well for what I do but my real pleasure is helping people with their building problems, situations or disputes and occasional letter like that is a real icing on the desert.

Thank you Ian