Monthly Archives: July 2012

Building disputes, building reports, defects in new homes, what you should know.

If you have a building dispute and you need to take it further you will need professionally prepared building defect report to identify defects, reference them to breaches of warranty, breaches of contract and standards. You will then need estimate … Continue reading

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Imagine world was apples, staff training is the mother of customer service!

If you walk into Apple shop it always will be full of people. Despite that there is never a shortage of blue T shirts. It is most unlikely you will be in the shop for more than 60 seconds and … Continue reading

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Building dispute, getting justice is a tough hill to climb!

Last week I was involved in VCAT mediation for one of my clients (one of many) whose home is ruined by slab heave. Builder(one of the top tier builders) who did nothing for months but blame the owners (unfairly in … Continue reading

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Roof leak, detection with thermal imaging

Roof leaks can be difficult to detect, sometimes they only occur when wind blows from a certain direction. Sometimes the leak is small, so small as to be undetectable with visual inspection. However, dampens from roof leak will be absorbed … Continue reading

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Imagine world was apples! Part 2 – Customer Service (1)

It’s customer service that will determine if your customer will come back for more and not stop talking about you. I want to share this little true story with you. Recently I took a 24inch desktop to Apple store in … Continue reading

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Imagine world was apples! Part 1- Falling in love.

This story begun seven years ago when walking through JB HI-FI near Highpoint shopping centre I spotted IMac for the first time. I could not take my eyes of it, it was the most beautiful desktop computer I have ever … Continue reading

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Smoke alarms missing-defective, would you believe it?

Yesterday I inspected three houses for pre purchase building and timber pest report and would you believe it? Two of the older homes had no smoke alarms altogether and in the newer home one of the two was not working. … Continue reading

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Building inspection limitations, why inspection is no guarantee?

If you think that getting pre purchase inspection is a guarantee against defects in the home you are buying you are dead wrong. It is not nor it can ever be. It is the best attempt on the day to … Continue reading

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End of builders warranty inspection, the devil is in the detail!

One of my customers walked away from purchasing property after my report: http://www.buildingexpert.net.au/blog/building-inspection-can-you-detect-structural-defects-with-thermal-imaging/ He then commissioned me to do end of builder’s warranty report on his six year old dwelling . He was quite happy with it and did not … Continue reading

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Beware building inspectors. part 3

My expert Nicholas came across this one couple of weeks ago. A pre purchase report on a property, carried out by one of the other inspectors . It’s not even a report, it’s a one page invoice/pretend report for $ … Continue reading

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