In my other blogs I have talked about how impressed I was with Apple, in fact so much that I have set it up as “The benchmark” for everything I do in business. It is a tough call to be the best but we should all have the aspirations of getting there. I have also talked about customer service and how I was impressed and can’t stop talking about it. Well it’s started to pay off. Here are some emails from my customers:
Attention: Branko Mladichek
Hi Branko,
Firstly thank you for your report which I have forwarded on to my solicitor (xxxxxxxxxxxxx) and my Conveyancer (xxxxxxxxxxx).
I appreciate and totally understand your role in any inspection is that of being impartial and reporting matters honestly within your role.
However, I wish to thank you not only for all of the above, but also for your professionalism, understanding and patience with my situation. I would have no hesitation whatsoever, in recommending you. I say this no matter how my current dilemma unfolds.
Thank you again,C. P.—————————————————————————–Branko,
It was an absolute pleasure meeting you on Friday.
Thank you for your attention to detail and professionalism – and answering all my very inquisitive questions.
Regards,
Andrew S
Nothing matters so much as what your customers think and say about you. When they don’t stop talking about you they are advertising your business.
I am very happy, naturally but it only fired me up to do better, to make each and every one customer say the same. Yes it’s a tough call but I am on my way and enjoying the journey immensely.
